“There are no boundaries or borders in the digital age.” This statement by Egyptian industrial designer Karim Rashid is a powerful reminder of the time we live in. In the digital era, a business is as good as its tools and tech stack!
Choosing the right technological solutions can mean the difference between success and failure. Be it manufacturing products, delivering services, promoting your brand, taking customers’ calls, and providing customer service, contemporary businesses need to be particular in every aspect to stay on top of their game.
Speaking of customer service, it’s the key differentiator at a time when products and services are alike in an increasingly competitive market. Tools like sophisticated IP PBX systems can give massive advantages to businesses and professional service providers.
In this blog post, we will discuss nine key benefits of IP PBX software for contemporary business. If you are eager to know what they are, read on and thank us later.
1. Cost Efficiency
American businessman and financial literacy entrepreneur John Hope Bryant rightly said, “You can make money two ways—make more or spend less.” When it comes to the latter, it makes more sense. Because a business has more control over saving money than making more of it. And the age-old adage says, “A dollar saved is a dollar earned.”
When it comes to IP PBX software, cost-efficiency is one of its biggest advantages. And there are multiple factors responsible for it. The first is, it is cloud-based and that means, unlike traditional telephony systems, it doesn’t require considerable upfront investments. You don’t have to purchase expensive hardware, pay installation and maintenance fees, or hire a dedicated IT team. The second reason is, it runs on VoIP technology, which cuts down local call costs by 50 percent and international call costs by 90 percent.
What Apple’s CEO Tim Cook said about cloud computing is so apt for IP PBX software. To paraphrase him the level of flexibility and scalability that IP PBX provides cannot be matched by traditional communication systems. To quote another famous personality, noted British economist Jonathan Haskel said, “Scalability becomes supercharged with network effects. A network effect exists when assets become more valuable the more of them exist.”
Nothing can match the scalability of a sophisticated IP PBX system. It gives the ability to add an unlimited number of extensions. Second, it also enables organizations to add new features and functionalities without the need to upgrade hardware and buy any additional tools.
3. Sophisticated Features
To quote Apple’s CEO Tim Cook again, “A great product isn’t just a collection of features. It’s how it all works together.” A high-quality IP PBX system just doesn’t come equipped with a bunch of random features that work in silos. But it has a group of features that work in sync just like the cogs in the wheel of an ultra-precise machine.
The key features of IP PBX include:
- Automatic call distribution
- Call forwarding
- Call recording
- Conference calling
- Do Not Disturb
- Interactive Voice Response (IVR)
- Predictive dialing system
- Real-time analytics and reporting
All these features are extremely necessary for Hosted Service Providers. That’s where selecting the right IP PBX software and software provider can make all the difference. By handpicking the right IP PBX software, HSPs won’t miss out on any critical feature.
4. Mobility and Remote Working Enablement
As an HSP, you know the importance of mobility and remote collaboration. When your operations are spread over multiple locations and team members work across different geographical areas and time zones, providing them with superior mobility becomes a necessity. Also, in the course of the last four years, remote working has become the new normal.
This is where a sophisticated IP PBX system comes to help. IP PBX telephony systems have superior connectivity, mobility, and portability. When organizations use high-quality IP PBX software, they enable their team members to work from anywhere at any time. Employees can simply connect to the IP PBX system from their offices, home, or any other remote location.
5. Seamless Integration with Other Business Applications
When HSPs and other professional service providers use traditional telephony systems, they cannot easily integrate their communication system with their existing business applications such as collaboration tools, customer relationship management (CRM) systems, and productivity software.
IP PBX software makes it easy for businesses to integrate their existing business applications, CRM systems, SMS and email software, and other platforms with their telephony system. By doing that, they don’t need to purchase any additional hardware or software. They can enhance their workflow and deliver a unified communication experience using their existing tools.
6. Reliability and Disaster Recovery
“Prepare and prevent. Don’t repair and repent.” This anonymous quote sums up the need to prepare oneself for all eventualities that can happen. As famous Czech television host Petra Němcová said, “We cannot stop natural disasters but arm ourselves with knowledge.”
In today’s age, businesses not just need to prepare for natural disasters such as earthquakes, tsunamis, hurricanes, and cyclones, but also human-made ones such as terrorist attacks, accidents and crashes, fire hazards, and more. They need to back up their confidential and sensitive data and make sure that only they can access it. When IP PBX systems are hosted in the cloud, they provide excellent disaster recovery capabilities.
7. Automatic Updates
All telephony systems need regular updates to function smoothly as well as to eliminate glitches and performance issues. However, in the case of traditional communication systems, the updates are manual and excruciatingly time-consuming. That makes the updates not only slow but also expensive. Just come to think of it, when you have to do the updates manually and wait for it to complete.
That would not only mean wasted time but also a substantial opportunity cost. You may as well be doing something more productive instead of updating manually. But thankfully, IP PBX software comes with automatic updates. When the time for updating your telephony system comes, you don’t have to do anything and the system will update automatically. That’s where the automatic update buttons will serve their purpose.
8. Proactive and Enhanced Service Offerings
As per American entrepreneur and author Guy Nirpaz, “Customer success is not about support. It’s not about being reactive. It’s about being proactive.” In addition to proactive service, providing enhanced service is also the key to staying ahead in business. Walking the extra mile to deliver excellent customer service can do wonders for a business.
Traditional telephony systems can’t provide enhanced service offerings as they don’t have the required features to do so. However, IP PBX software can help businesses offer proactive service as it comes equipped with superior functionalities and features.
9. Enhanced Productivity
Paypal founder and ‘Zero to One’ author Peter Thiel rightly said “Technology is probably the biggest driver of productivity gains.” The very purpose of leveraging technology is to increase productivity and enhance operations. So, would you be surprised to know IP PBX software can improve businesses’ productivity by leaps and bounds?
As per recent stats, communication technology such as VoIP and IP PBX accounted for more than one-fifth of productivity in companies. Another data found that more than two-thirds of employees believe that major business tasks such as remote working, handling phone calls, and managing messages have been enhanced by VoIP and IP PBX.
All in All,
Since its introduction, hosted IP PBX services have revolutionized the way businesses communicate. Their wide ranging benefits not only enabled organizations to reduce costs, scale up and down their customer service operations as per their needs, facilitate remote working and multi-location operations, but also to enhance productivity by leaps and bounds.